What We Collect and Why It Matters
When you open an account, we collect the registration details you provide — name, contact number, and email. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to verify the payment and match it to
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your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access patterns. If you contact support, the conversation
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is logged so we can follow up accurately. All data processing is subject to the laws of the jurisdiction where you access the platform. We retain account data for as long as your account is active and for a period after closure as required by applicable
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regulations. You can request a copy of your data or ask us to correct inaccurate records at any time through the support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.